Hi, Welcome to eBay. This is Sander. Can I have your first and last name to verify the account.

I sincerely hope everything is well with you and your family.

Hi Sander. My name is Neil Sargisian.

Hi there Neil. I see here you're trying to list hand sanitizers. Right?

Yes, that is correct.

I see. I'm sincerely sorry if the system is not letting you list it.

How do I get authorized to list hand sanitizers on Ebay?

items? There is not a process for sellers to apply to be an authorized seller for these items.

Due to the rapid developments of the COVID-19 epidemic and the laws and regulatory restrictions across the globe, we have chosen to prohibit certain items from being listed on our site. eBay will block new listings and start to remove listings that sell: Masks including N95/N100 and surgical masks Hand sanitizer/Gel Disinfecting wipes

But I see many other listings on your site for hand sanitizers and many of them charge more than I do.

You will see listings at various prices as people are going to be consistently trying to re-listing these items. Our ultimate goal is to remove 100% of these listings as they impact us being a respectful and fair marketplace. You can report anything that has not been removed directly from the item.

We are removing listings as quickly as possible in batches. Algorithms are used to determine the batches and we are working as quickly as we can to remove active listings to ensure they are complying with our site expectations around this matter. You can report anything that has not been removed directly from the item

Accounts are being warned and even being suspended for not removing these items.

We are reviewing and taking actions as quickly as possible. Seeing “X number” items on the site is a really low number of listings for a product. This tells you that we are taking action, as you would likely see this product above 1000+. We do ask that you do not attempt to relist this item as it takes away from our resources trying to remove the remaining current active listings. This is a huge undertaking but one that is important to us.

Are you not allowing ANY hand sanitizers to be sold on ebay?

Yes, all of the sanitizers are being prohibited. I'm truly sorry Neil.

But I even say some sponsored paid listings for hand sanitizers on your site. Many of them.

*see

Yes that's right. Those are already being monitored and lots of listings being sponsored has been taken down already.

I would highly suggest not listing these items, the account can be suspended.

I would think it would be very easy for you to remove them if you wanted to. It looks like your company is offering favoritism because there are so many listings on your site for hand sanitizers.. Even paid listings.

Please understand that this is my own brand that I put my life savings into developing so that I can help the public be safe.

Is there a manager that I can speak with?

I can honestly understand your side here Neil. But we are doing what really needs to be done and that is removing these listings. But due to high numbers of sellers, it keeps on coming and it's really hard for us to keep track and remove all of them at once.

I recognize the frustration this has caused you and can understand how speaking with a supervisor might feel like the best option. However, I am confident we can work toward a resolution together.

But none of us here can over ride the system and let you list it. I'm truly sorry.

I would still like to speak with a manager. Is that possible?

I'll try to look for an available one.

Thank you

Still looking for an available one.

Thank you. I'll wait.

It's great to have you on my line. My name is Precious, a supervisor. It looks like you were transferred to me. Let me just take a moment and look into what's going on.

Ok, hi Precious. I'll wait for you to catch up.

Hello Neil, I understand you're concern about listing hand sanitizers on the site. Let me assist you on this.

Thank you. When I search "Liquid Hand Sanitizer, 1-Gallon" on Ebay I can see 52 listing for hand sanitizers. Many of which are paid sponsored listings. Under those circumstances most people would agree that it would be strange that Ebay isn't letting me.

Especially since I am listing lower prices than many of the listings already on your site.

I am a web developer too so I know how easy it would be for you to remove all the other listings if you wanted too.

I understand it's concerning since you are able to see other sellers listing the same item but that does mean it's okay. Those listings are still not reviewed and once reviewed appropriate action will be done to the listings violating our policy.

I am a web developer too so I know how easy it would be for you to remove all the other listings if you wanted too.

There's a lot of listings being listed on our site and as much as we want to remove them right away there are times wherein we can't but we try our best to do action right away.

This feels like favoritism to me and I think the public would agree.

I'm sorry if you feel singled out on this but we don't have that intention. We continue to do our best to take actions right away.

I'd like to check if you're still connected.

It seems that I'm not getting any response. I might need to end this line to assist other customers. Thank you for choosing eBay. We value your business.

Chat ended by Precious Mae